Troubleshooting

Getting help

If these pages don't answer your question, get in touch. A few details up front mean we can reply without having to ask for more.

What to include

• The method and endpoint, for example POST /invoices
• Roughly when the request was made, with the time zone
• Sandbox or live, and the first 12 characters of the key. Never the whole key.
• The complete response body
• The Idempotency-Key, if you sent one

Contact

Email [email protected] from an address that belongs to the workspace. If you have an account manager, you can copy them in.